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Complaints resolution procedure for the Whitchurch Smiles Dental Practice

Here at the Whitchurch Smiles Dental Practice, complaints are taken very seriously and all staff are expected to follow the Local Resolution Procedure in the first instance, as outlined below.

Designated Responsible Person – Dr Aamir Hyder
Designated Complaints Manager - Miss Lucy Robinson
Complaint resolution further patient information In the first instance, complaints should be made directly to Whitchurch Smiles to allow us the opportunity to resolve the complaint and learn from it so we do not repeat mistakes in future.
Complaints may be made by telephone, in writing or via e-mail to:

Miss Lucy Robinson,
Whitchurch Smiles,
7 Winchester Street,
Whitchurch,
Hampshire,
RG28 7AH

Tel: 01256 893968
Email: lucy@whitchurchsmiles.co.uk

Our Complaints Policy Dental Complaints Service: Stephenson House,
2 Cherry Orchard Road,
Croydon,
CR0 6BA.

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Mon 9am - 5pm (Lunch 1–2pm)
Tues 9am - 5pm (Lunch 1–2pm)
Weds 9am - 5pm (Lunch 1–2pm)
Thurs 9am - 5pm (Lunch 1–2pm)
Friday 9am - 5pm (Lunch 1–2pm)
Weekend /evening appointments available on request.
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